When will I receive my order?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
- Processing Time: 2-5 business days
- Shipping Time: 2-10 business days
How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order. Please allow 1-2 business days for tracking information to be available.
Do you ship overseas ?
No, we ship only in United States for now.
How can I make changes to my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
What payment methods do you accept?
- PayPal
- Credit Card
- Apple Pay
- Google Pay
How do I use my promotional code?
You can apply your discount code at the checkout page. If you are having trouble with this, please feel free to contact our us at info@eliinibags.com.
Can I combine promotional codes?
Our promotional codes cannot be combined.